{"id":18594,"date":"2021-12-20T11:58:00","date_gmt":"2021-12-20T09:58:00","guid":{"rendered":"https:\/\/tankuam.com\/?p=18594"},"modified":"2024-05-09T09:17:47","modified_gmt":"2024-05-09T07:17:47","slug":"que-es-i-com-funciona-el-net-promoter-score","status":"publish","type":"post","link":"https:\/\/tankuam.com\/es\/tankuam\/que-es-i-com-funciona-el-net-promoter-score\/","title":{"rendered":"\u00bfQu\u00e9 es y c\u00f3mo funciona el Net Promoter Score?"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"18594\" class=\"elementor elementor-18594\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<div class=\"elementor-inner\">\n\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9fe3991 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9fe3991\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6b9fa78\" data-id=\"6b9fa78\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-668f7a0 elementor-widget elementor-widget-heading\" data-id=\"668f7a0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Net Promoter Score (NPS) es una m\u00e9trica que ayuda al negocio a medir el grado de fidelidad de los usuarios hacia la empresa. NPS se mesura con una sola pregunta y se contesta con unos valores que van del -100 al +100.<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-882912f elementor-widget elementor-widget-text-editor\" data-id=\"882912f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p>Las personas que reciben la encuesta dan una calificaci\u00f3n de entre 0 (poco probable) y 10 (muy probable). Seg\u00fan la respuesta que realizan, estos usuarios pasan a ser categorizados en tres posibles niveles:<\/p><p>\u00a0<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3bccefd elementor-widget elementor-widget-text-editor\" data-id=\"3bccefd\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p>&#8211; <strong>Promotores<\/strong>: personas que han respondido con una puntuaci\u00f3n del 9 o 10. Suelen ser clientes fieles y entusiastas con la marca.<\/p><p>&#8211; <strong><span class=\"notion-enable-hover\" data-token-index=\"0\" data-reactroot=\"\">Pasivos<\/span><\/strong>: la respuesta es de 7 o 8. Est\u00e1n contentos con el servicio.\u00a0<\/p><p>&#8211; <strong>Detractores<\/strong>: su respuesta se encuentra del 0 al 6. Son usuarios que no est\u00e1an satisfechos con el servicio y que probablemente no volver\u00e1n a utilizarlo, y hablar\u00e1n negativamente de ti.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-978a62e elementor-widget elementor-widget-image\" data-id=\"978a62e\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-image\">\n\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"392\" src=\"https:\/\/tankuam.com\/wp-content\/uploads\/2021\/12\/nps-1024x502.png\" class=\"attachment-large size-large wp-image-18596\" alt=\"\" srcset=\"https:\/\/tankuam.com\/wp-content\/uploads\/2021\/12\/nps-1024x502.png 1024w, https:\/\/tankuam.com\/wp-content\/uploads\/2021\/12\/nps-300x147.png 300w, https:\/\/tankuam.com\/wp-content\/uploads\/2021\/12\/nps-768x376.png 768w, https:\/\/tankuam.com\/wp-content\/uploads\/2021\/12\/nps-18x9.png 18w, https:\/\/tankuam.com\/wp-content\/uploads\/2021\/12\/nps-700x343.png 700w, https:\/\/tankuam.com\/wp-content\/uploads\/2021\/12\/nps.png 1153w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a92f68 elementor-widget elementor-widget-heading\" data-id=\"7a92f68\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00bfC\u00f3mo se calcula el NPS?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1564ad8 elementor-widget elementor-widget-text-editor\" data-id=\"1564ad8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p>Es muy simple de calcular y r\u00e1pido. De las 3 categor\u00edas solo se tienen que tener en cuentas dos:<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aa911d0 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"aa911d0\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Promotores<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Detractores<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b7d5ee2 elementor-widget elementor-widget-text-editor\" data-id=\"b7d5ee2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p>Por lo tanto, suponemos que tenemos 100 respuestas de usuarios diferentes donde los resultados han estado:<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a6e01ea elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"a6e01ea\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Promotores (valoraci\u00f3n: 9-10)= 70<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Pasivos (valoraci\u00f3n: 7 o 8)= 20<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Detractores (valoraci\u00f3n 0-6)= 10<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-54d1dec elementor-widget elementor-widget-text-editor\" data-id=\"54d1dec\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p>Para poder extraer <span class=\"hiddenSpellError\">NPS<\/span> se tiene que hacer: <strong>Promotores - detractores<\/strong>. Por tanto70-10= 60. En este caso el<span class=\"hiddenSpellError\">NPS<\/span> <span class=\"hiddenSpellError\">NPS score<\/span> es de 60.<\/p><p>Una de las mejores maneras de aplicar el sistema <span class=\"hiddenSpellError\">NPS<\/span> es de manera aleatoria, mediante un <span class=\"hiddenSpellError\">mailing<\/span> o despu\u00e9s de que un usuario haya usado alguno de los servicios.<\/p><p>El sistema de <a href=\"https:\/\/uxdesign.cc\/how-to-make-net-promoter-score-richer-adb380cdd56\" target=\"_blank\" rel=\"noopener\"><span class=\"hiddenSpellError\">NPS<\/span><\/a>, es una de las mejores m\u00e9tricas para valorar tu servicio y qu\u00e9 es la opini\u00f3n de las personas que hacen uso del servicio.<\/p><p>Si quieres saber c\u00f3mo funciona el sistema de <span class=\"hiddenSpellError\">NPS<\/span> de <span class=\"hiddenSpellError\">Tankuam<\/span> haz <span class=\"hiddenSpellError\">click<\/span> <a href=\"https:\/\/tankuam.com\/formulari-ofertes\/\">aqu\u00ed<\/a> y estaremos encantados de ense\u00f1arte c\u00f3mo funciona.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Net Promoter Score (NPS) \u00e9s una m\u00e8trica que ajuda al negoci a mesurar el grau de fidelitat dels usuaris cap a l&#8217;empresa. NPS es mesura amb una sola pregunta i es contesta amb uns valors que van del -100 al +100. Les persones que reben l&#8217;enquesten donen una qualificaci\u00f3 d&#8217;entre 0 (poc probable) i 10 [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":18600,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[96],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Com funciona el Net Promoter Score - Tankuam<\/title>\n<meta name=\"description\" content=\"Qu\u00e8 \u00e9s i com funciona el Net Promoter Score (NPS)? \u00c9s un sistema de puntuaci\u00f3, a continuaci\u00f3 t&#039;explicarem com funciona i com et pot ajudar.\" \/>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Com funciona el Net Promoter Score - Tankuam\" \/>\n<meta property=\"og:description\" content=\"Qu\u00e8 \u00e9s i com funciona el Net Promoter Score (NPS)? 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